Selected Client List
Financial Services (see other industries)
Meeting Customers Changing Needs
The Challenge
As its business evolved, CIC needed to update its customer-facing systems. The new medium of the Internet and the World Wide Web both enabled improvements in customer relationship management and exposed CIC to new competitors.
The Solution
RTMG developed an integrated suite of customer-facing systems, including CRM and Client Billing. CIC is now better able to track the needs of its customers and keep its relationships with them active and current. Building upon this base, RTMG is currently re-architecting CIC's Web sites.
Background
CIC is California's largest commercial insurance broker and risk consultant, delivering services proactively and consistently. CIC's approach is customized to meet the needs of businesses large and small, including contractors, technology companies, property managers, wholesale distributors, retailers, and manufacturers. CIC understand its customers' business and the potential risks involved, and it works with them to reduce risk and increase value.
